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The following Frequently Asked Question may answer any further information you are seeking. Simply click on any question and the answer will appear.

What course do I need to complete to start work in the real estate industry?

To work in the real estate industry in Queensland, you must as a minimum complete one of the following courses:

Registration Certificate Course – successful completion of this course gives you the educational qualifications to apply to the Office of Fair Trading to be registered as a salesperson. A Real Estate Registration Certificate only entitles you to work as an employee in a real estate agency.

Resident Letting Agent Course – successful completion of this course gives you the educational qualifications to apply to the Office of Fair Trading to be licensed as a Resident Letting Agent. A Resident Letting Agent licence entitles you to work on-site within an apartment complex and (amongst other things) rent out or manage units in the complex, and collect rents in the complex.

Real Estate Agent Licence Course – successful completion of this course gives you the educational qualifications to apply to the Office of Fair Trading to be licenced as a Real Estate Agent. A Real Estate Agent Licence allows you to own or manage a real estate agency or work as an independent contractor, in additional to doing all the things a Registered Salesperson is authorised to do. As a licensed Real Estate Agent, you can also operate and manage trust accounts.

CPP40307 Certificate IV in Property Services (Real Estate) – successful completion of this qualification gives you the educational qualifications to apply to the Office of Fair Trading to be licenced as a Real Estate Agent. The Certificate IV is one of the highest qualifications you can obtain in property and real estate. Many students undertake this course to ensure they have one of the highest levels of training in the industry, allowing them to stand out in the marketplace and within their agencies.

What is the difference between a Registration Certificate and a Real Estate Agent Licence?

A Registration Certificate will only allow you to work as an employee of a licenced Real Estate Agent. Students who undertake this course are often wanting to see what it is like in the industry and learn off other experienced real estate agents.

A Real Estate Agent Licence will allow you to own or start up your own real estate agency, or work as an independent contractor to a real estate agency. Students who undertake this course can be property investors, people wanting to start their own independent agency, be a contractor to existing agencies or simply want to have a higher qualification to stand out amongst their peers.

How long does it take to complete the course?

The great thing about undertaking your real estate course with Validum Institute is you’re able to do the course at your pace, in your time, to suit your schedule.

Whilst many of our students do complete their courses within a few weeks, you do have maximum time limits for completion.

  • For your Registration Certificate or Resident Letting Agent courses, you have a maximum of 6 months to complete the course.
  • For your Real Estate Agent Licence or your Upgrade courses, you have a maximum of 12 months to complete the course.
  • For your CPP40307 Certificate IV in Property Services (Real Estate) course, you have a maximum of 18 months to complete the qualification.

How do I enrol in a course?

Simply contact Validum Institute on 07 3193 5270 or email us at Our friendly staff and Training Consultants will discuss the best course for your personal needs and career objectives, and send you an enrolment form along with our student handbook and course guide.

Once you have completed your Enrolment Form and paid for your course, you will receive your course log in details so you can get started on your course straight away.

What is a USI?

From 1 January 2015, any person undertaking a nationally recognised Learning course or Units of Competency will need a USI. This is a mandatory Commonwealth Government requirement.

The USI is a number issued by the Commonwealth Government which is unique to you. Your USI will consist of a random combination of numbers and letters. Once you have your USI, it will give you access to your learning records and results (transcripts) through your online government account. A USI will be required before you can commence your course with the Validum Institute.

For full information on how to apply for a USI, see our USI Information Page HERE

How and when do I have to pay my course fees?

We will issue you with an invoice for your course fees when you decide to enrol with us.  Simply pay your invoice by the due date via credit card over the phone, PayPal or bank transfer. Once your payment is received, you will receive your login details to the Validum Institute online learning portal.

Your course must be paid for in full before we will issue your Statement of Attainment.

How long before I can start my course?

As we don’t have scheduled course start dates, the moment you send us your completed Enrolment Form and your course payment has been received, you will receive an email with your course log in details.  Once you have this email, you can access the online learning portal and start your course immediately.

What skills or equipment will I need to study with Validum Institute?

To study with Validum Institute you will require a minimum level of computer and software requirements and a basic level of computer literacy skills.

You will also require a minimum level of literacy, numeracy and language skills.

You can find a full outline of all minimum equipment and skill levels HERE.

What is a Learner Portal?

The Validum Institute Portal (which we call the VIP) is an online learning platform that holds all your course materials, learner notes, reference powerpoints, videos, resource documents and assessments.

You will also be completing your assessments through the VIP.

At Validum Institute, we have carefully designed the VIP to provide you with a secure and portable way to study, and you can undertake your studies on any device (for example, a desktop, laptop, tablet) anytime, anywhere.

How will I know how to use the Learner Portal?

We have taken great care to make the VIP simple and easy to use.

When you are issued with your log in details for the VIP, you will also receive a VIP Learner Manual which details how to use it. In addition to this, the VIP also contains a series of video orientation guides which give you a step by step walk through of the important features of the VIP and instructions on how you use key features of the VIP  We strongly recommend you to watch the videos and read the manual before commencing your course.

To view a demonstration of the Learner Portal – Click Here

What is a Unit of Competency?

Units of Competency is what we call the subjects you have to complete in your chosen course.

What is a Cluster?

So that you can make the most efficient use of your study time, we have grouped (or clustered) similar Units of Competency together. Clustering the Units of Competency in our real estate courses allows our training and assessment to reflect the role and job functions required of students in the real estate industry.

Another benefit of clustering is that it allows us to group assessment questions covering similar topics together. Therefore, the assessments you have to complete in each of our courses are clustered around Units of Competency with a similar theme or professional skill set. When you complete an assessment for a Cluster, you will have completed the assessment across multiple Units of Competency.

What is a Statement of Attainment?

A Statement of Attainment is a formal certification issued by a Registered Training Organisation (like the Validum Institute) which states that a student has been assessed as competent in the Units of Competency completed by the student.

Upon successful completion of your course, we will send you your Statement of Attainment by post (your original hard copy) and by email (your electronic copy).

You will need your Statement of Attainment to apply to the Office of Fair Trading for your Real Estate Registration or Licence.

What is a qualification?

A Qualification is awarded to someone who has demonstrated competence in a specified number of pre-selected individual Units of Competency. An example of a real estate qualification that Validum Institute offers is the CPP40307 Certificate IV in Property Services (Real Estate) which is made up of twenty four (24) Units of Competency.

What is RPL?


RPL stands for ‘Recognition of Prior Learning’.  It is a formal assessment process designed to recognise your current skills and knowledge.  Validum’s RPL process will identify and assess what you already know and apply it to the Course that you want to complete.  If you can provide evidence that you have the skills and/or knowledge to meet the requirements of a Unit of Competency, RPL may be able to give you credit for that Unit.

To apply for RPL, simply contact the Validum team on (07) 3193 5270 or and ask for an RPL Kit.  Completed this application and send it back to us for assessment.  We will review your application and call you to see if any of your experience or skills exempt you from any Units of Competency.

A successful application for RPL could reduce the time you need to spend studying and/or the number of Units you need to complete in your Course.  This could in turn translate into a time saving for you.

RPL is most appropriate if you have achieved or can demonstrate your competency through evidence of your work experience, other courses of study, or general life experience.

Will I have to complete any assessments?

Yes, you will have to successfully complete certain assessments before you can graduate from your course. Our assessments are open book, self-paced, delivered off-the-job and include theory and practical assessment.


Assessments typically consist of multiple choice questions, short answer questions, video presentations, reports and practical exercises.

How is my competency assessed?

In order to successfully complete your course, you must have completed and be assessed as ‘Competent’ in all your assessments.

Competency-based assessments are like driving tests. Our assessors need to check that you have all the skills and knowledge required by the Unit of Competency – just like a driving instructor needs to see you have all the skills to drive safely on the road before passing you.

Assessment is conducted by Validum Institute’s team of qualified trainers and assessors who are industry professionals and experts in their respective fields.

What if I fail a Unit of Competency or an assessment?

Don’t worry – you have not failed.

When our assessors ask you to re-attempt an assessment question, all it means is that you need to fix up some issues in your assessment so that you meet all the standards required in the Unit of Competency. Think of your first attempt as a draft that our assessors have reviewed – the feedback you receive will help you improve your answer.

You are provided with two (2) re-assessment opportunities if you are assessed as Not Yet Competent. If your assessment is assessed as Not Yet Competent, a trainer and assessor will contact you to provide you with feedback and support before you re-attempt your assessment.

Our assessors are happy to provide the personalised support and guidance you need to successfully reattempt your assessment.

What is an RTO?

RTOs are Registered Training Organisations registered by the Australian Skills Quality Authority (ASQA) to deliver Vocational Education and Training (VET) services. RTOs are recognised as providers of quality-assured and nationally recognised training and qualifications.

Only RTOs can:

– deliver Nationally Recognised courses and accredited Australian Qualifications Framework (AQF) VET qualifications; and
– apply for Australian, state and territory funding to deliver vocational education and training.

(From the Australian Skills Quality Authority website –

What is a Student Lounge?

Your student lounge is a dedicated space you can come for peace and quiet and study for your course.  The student lounge is located at the Institute at Rocklea, just a 15 minute drive from Brisbane CBD.

The lounge offers a comfortable space with natural light and free parking, WIFI, computer use, tea/coffee facilities.

You also may have access to our onsite trainers and assessors for one-on-one tuition and assistance.

How do I access the student lounge?

The student lounge is available to all students to use anytime on Monday to Friday, 9am to 5:30pm.  Simply call us on (07) 3193 5270 to book in your preferred day and times and advise if you require to use one of the Institute’s onsite laptops.

This service is free and included in your course fee.


How can I get access to trainer support?

Our qualified trainers are available to help you every step of the way.

It doesn’t matter where you are located, you can access our trainers through the following methods:

What if I have difficulties using the VIP?

We pride ourselves on the useability and ease of the VIP. We do however recognise that non-classroom study may not be everyone’s cup of tea. We are committed to ensure your learning experience is nothing but exceptional.

Should you have any problems using the VIP, we offer a number of support avenues:

What do I do after I complete my course?

Once you complete your course and receive your Statement of Attainment simply go to the Office of Fair Trading Queensland (OFT) website and complete your Registration or Licence Application and pay your application fee. You will need to include a copy of your Statement of Attainment with your application.

CLICK HERE to view in detailed information to apply for your Registration or Licence with the OFT.

Can you guarantee I will get a job after I do the course?

Unfortunately, we cannot guarantee you a job. We do however issue monthly Alumni newsletters where we post job vacancies from real estate agencies and professionals that we work with.


We are pleased to advise that our latest student survey shows us that the majority of our students who have completed courses with Validum Institute have obtained a job in real estate.

What is your refund policy?

All requests for refunds must be made in writing.  Refunds will be considered on a case by case basis in accordance with the Validum Refund Policy.  Please CLICK HERE to view our fees and refunds procedure.



How Can I Provide Feedback On The Course & Validum?


We appreciate your feedback to help us continuously improve our service and courses and our student experience. If you have any feedback on how we can improve our offering, please email us at

Feedback Surveys

At the end of your course you will be provided with a link to provide feedback on your course and your experience with Validum Institute.  In addition to this we also issue an annual student survey which we collective gather data from our past and present students to use for improving our business and student experience.

The Australian Quality Training Framework (AQTF) also gathers feedback from students on learner engagement and employer satisfaction. You may at some time be asked to provide feedback directly to them as a student of Validum.

Complaints and appeals

At Validum we pride ourselves in our student satisfaction.  We understand however from time to time complaints or issues may arise.  Validum Institute’s Complaints and Appeals Policy provides an avenue for you to advise us of any issues, concerns or complaints (Complaints) you may have, or lodge assessment appeals with Validum Institute.

We will deal with all Complaints and appeals in a constructive and timely manner with the aim to resolve any issue raised.  A copy of the Complaints and Appeals Policy is available HERE.

If you have any issues or concerns, please as a first point of call contact Validum Institute on (07) 3193 5270 to seek a resolution.  If you wish to lodge a formal Complaint or assessment appeal, please contact our Administration Team at or call us on (07) 3193 5270.

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